No staff at first touch. No missed leads after hours. OTTO handles inbound conversations — routing, qualifying, and collecting structured data through an ITR (Interactive Text Response) menu, conversational question sequence, or self-segmentation flow.
A prepped lead lands with your team — verified mobile number, TCPA (Telephone Consumer Protection Act) consent, and 8+ structured data points — whether it’s 9 AM or 11 PM.
The moment a contact taps Send on the opt-in message, two layers of data fire simultaneously — instant captures and structured data from the qualification flow itself.
| Fires at opt-in — before any question is asked | |
|---|---|
| Mobile number | Captured at opt-in — cannot be faked or mis-typed |
| TCPA (Telephone Consumer Protection Act) consent | Express written consent — timestamped and logged |
| Scan attribution | Lat/long at exact moment of send |
| Campaign source | Which QR, which SmartLink, which placement |
| Device type | Mobile vs. desktop bridge |
OTTO sends a numbered menu. The contact taps one number. That single reply routes them into the right qualification branch — Sales, Service, Support, Language, or any path you configure. Under 10 seconds from opt-in to qualified route. Learn more about Interactive Text Response →
When the playbook calls for open-ended answers, OTTO runs a conversational data collector — asking one question at a time, capturing each response as a named field. Not a transcript. Structured data. 71% completion rate versus 19% for web forms · TextingOnly platform data.
The interstitial page is the first moment of your campaign — before the conversation begins. The contact sees a branded page, picks their path, and that selection pre-fills the SMS opt-in. One tap sends. OTTO fires the right flow. No routing questions. No friction.
Businesses that handle inbound communication share the same staffing problem — peaks and valleys, after-hours gaps, language barriers, missed leads. OTTO fills the gaps. 24/7. No overtime.
Contact opts in at 11 PM. OTTO qualifies — service type, urgency, timeline. Prepare Caller fires. Structured lead waiting at 8 AM. Your team calls a prepped contact who is already expecting them.
100 people scan at a live event. OTTO handles all 100 in parallel. No hold queue. Contacts get an instant response and enter the qualification flow. No rep involvement until the lead is ready.
Contact stopped after question 2. Their verified mobile number and TCPA consent were captured at opt-in. Nudge sequence queues. The record is there. You can re-engage.
Contact selects their language at opt-in. OTTO switches the entire flow via Language Funnels. Lead flagged with language preference. Routes to the right rep.
Contacts who opt in through inbound automation are added to your verified, opted-in list. Segmented by intent, language, source, and buyer type. Available for outbound campaigns right away.
Scan timestamp, campaign source, device type, and UTM captured at opt-in. Each lead attributed to the exact entry point — which QR placement, which SmartLink, which campaign. See full Attribution Reporting →
See how inbound SMS automations apply across the industries we serve. Same OTTO engine — different configured flows.
Emergency vs. scheduled triage via ITR. Zip code and system age collected in conversational flow. Tech dispatched with full context before first call.
AutomotiveDealer Groups · Service DepartmentsNew vehicle, service, or trade-in routing from a single QR. Budget, timeline, and vehicle type qualified before a rep touches the lead.
Real EstateListings · Buyers · InvestorsYard sign QR routes buyer type, timeline, and budget into segmented lists. One QR, multiple buyer tracks, zero manual tagging.
Health & WellnessClinics · Senior Living · PracticesReason for visit, insurance, urgency, and care level captured before the first appointment call.
LegalAttorneys · Law FirmsCase type, urgency, and contact situation collected in natural conversation. Language routing handles Spanish-speaking clients.
RecruitingStaffing · HR · FranchisesPosition interest, experience level, availability, and work authorization captured via data collector. Same data as an ATS form — in 3 minutes via SMS.
Each mode connects to features you configure once and OTTO runs.
The most common questions about how OTTO handles inbound contacts — what gets captured, how the three modes work, and what happens after hours.
Live opt-in. OTTO qualification. Zero-party data record. Prepare Caller. Lead delivered.
Watch a full opt-in and qualification flow in your native Messages app — all three modes available.
Try it live →Tell us your channels and use case. We’ll configure the platform — including OTTO flows — for your business.
Get a quote →Walk through all three inbound automation modes live — entry, qualification, and lead delivery.
Schedule a call →