OTTO captures care type, urgency, and location before the first call — delivering a structured intake brief to your coordinator while the family is still engaged. Search creates demand. OTTO structures the intake before the conversation begins.
Every channel generating home care inquiries — search, GBP, hospital discharge materials, referral handouts — connects to the same OTTO intake engine. One platform for every entry point.
Families searching for care are already finding you through search, GBP, and print. TextingOnly adds a text intake channel to each one — so every moment of inbound interest has a path to OTTO qualification and a coordinator brief before the first call.
Partial intakes get automated follow-up. Cold inquiries get re-engagement campaigns. Every outbound send has automated reply handling — coordinators focus on families ready to start, not the ones who went quiet.
Without adding staff. Without changing your workflow. Every interaction becomes a verified contact, a structured intake, and a tracked source.
How does TextingOnly capture home health care inquiries after hours?
A QR code or SmartLink routes family inquiries to an OTTO flow collecting care type, patient age, availability, insurance carrier, and location through native SMS. OTTO operates 24/7 — a family member searching at 10pm receives a full structured intake response immediately. The complete intake record is delivered to your care coordinator before first contact the next morning, with urgent cases flagged for immediate follow-up.
Can TextingOnly handle Spanish-speaking families for home health care?
Yes. TextingOnly Language Funnels detect or ask language preference at first text and route Spanish-speaking families into the full Spanish-language intake flow automatically. All qualification questions, confirmation messages, and the Prepare Caller message are delivered in the family’s chosen language. One QR code serves both English and Spanish families from the same entry point — no duplicate placements required.
What happens to incomplete home health care inquiries?
TextingOnly tracks every partial inquiry automatically. When a family member starts the intake flow but does not complete it, OTTO sends a follow-up message after a configured interval — 1 hour, 24 hours, then 72 hours. Families who respond re-enter the intake flow where they left off. Partial inquiries that never complete are flagged in the dashboard for manual follow-up by your admissions team. No inquiry falls through without a documented next step.
Is home health care SMS intake TCPA compliant?
Yes. Family members initiate contact by sending the first message — constituting TCPA-compliant express written consent documented at the moment of first contact. All opt-in timestamps and entry points are stored with every contact record. 10DLC registration is completed before any campaign launches, satisfying carrier documentation requirements from day one.
TextingOnly adds a structured SMS intake layer to your existing marketing channels. When a family member clicks your paid search ad, GBP listing, or website — a pre-filled SMS opens on their phone. They press send. OTTO responds instantly and runs a conversational intake: care type, urgency, location, schedule, insurance. Your team receives a structured intake summary before any coordinator picks up the phone. Staff responds with context — not cold.
10DLC registration authorizes home health care agencies to send SMS at scale. Without registration, messages are filtered by carriers and never reach families. TextingOnly registers your agency under your brand name with TCPA compliance documented at every opt-in. Each office location gets its own registered number.
Yes. TextingOnly Language Funnels detect or ask language preference at first text. OTTO runs the full care intake in Spanish — care type, urgency, location, schedule. The structured intake is delivered to your team in English. No bilingual staff required at first touch.
TextingOnly tracks every partial inquiry automatically. When a family member starts but doesn’t complete the intake conversation, an automated follow-up fires — inviting them to continue or schedule a call. The partial data already captured is preserved. Your team receives a partial intake alert. No inquiry goes unworked.
OTTO operates 24/7. A family member searching at 10pm receives a full structured intake response immediately — care type, urgency, location, schedule, insurance. The complete intake record is delivered to your care coordinator before first contact the next morning. Hospital discharge moments captured after hours are among the highest-intent inquiries in home health, and OTTO captures them without any staff on duty.
Yes. Each referral QR, referral card, or direct mail piece gets a unique QR code with its own named source. When a family scans during or after discharge, the intake is attributed to the specific hospital, facility, and placement that generated it. Your admissions team can see which referral sources are driving qualified intakes and which are not converting.
TextingOnly is designed to initiate intake, capture inquiry readiness, route conversations, and prepare coordinators before sensitive patient information is exchanged. OTTO structures the intake process — care category, urgency, location, scheduling preferences — and can hand conversations into your secure workflows when deeper clinical or protected information is required. No PHI is transmitted through the intake layer.
Standard SMS is generally not considered encrypted end-to-end for protected health information. TextingOnly focuses on intake initiation, routing, coordinator preparation, and structured inquiry capture — the intake orchestration layer that happens before sensitive patient information is exchanged. OTTO structures the conversation and prepares your team; the clinical conversation happens through your existing secure channels.
OTTO captures structured intake details such as care category (nursing, personal care, companion, skilled), urgency level, location, hours needed, scheduling preference, and inquiry readiness. This is non-clinical intake context — the structured information your coordinator needs to be prepared before the first call. No diagnosis information, treatment data, or protected health information is requested or transmitted through OTTO.
OTTO responds immediately to inbound inquiries from search, website, GBP, QR, and referral materials — 24 hours a day, 7 days a week. A family member searching at 10pm receives a full structured intake response and confirmation immediately. The complete intake record is waiting for your coordinator at the start of the next business day, with urgent cases flagged for immediate follow-up. Hospital discharge moments captured after hours are among the highest-intent inquiries in home health — OTTO captures them without any staff on duty.
TextingOnly operates under NDAs with all active clients and does not publish client names publicly. Qualified prospects may request a confidential reference call — ask your contact at TextingOnly during your demo or quote conversation, and we’ll arrange an introduction with an appropriate reference in your vertical.
Without adding staff. Without changing your workflow. Tell us your entry points and we’ll configure OTTO to turn search clicks into structured intake. TextingOnly operates under NDAs with all active clients. Qualified prospects may request a reference call during their demo.