Accessing the Contacts Section:

1. Click the Contacts tab on the left-hand navigation bar.

Creating Contacts:

• + New Contact:
  • Add individual contacts manually.
  • Ideal for outbound SMS lists or one-to-one conversations.
• Upload Multiple Contacts:
  • Import multiple contacts from a CSV file.
  • Note: 10DLC registration restrictions may apply.

Active Contacts:

• View contacts that are currently associated with lists.
• Click on a contact or use the Action button to:

• Edit contact details.
• View detailed information.
• Delete the contact.

Contact Details:

• Name and Number: Basic contact information.
• Caller ID:
  • Caller name
  • Caller type (consumer or business)
  • Carrier information
• Enhanced Caller ID:
  • Region of the area code
  • City and ZIP code of phone registration
• Lists That Contact Are Included In: Shows associated lists.

Starting Conversations:

• Click Create a New Conversation to initiate SMS interactions.

Active Conversations:

• View ongoing conversations with the contact.

• Click on a conversation to view its history.

• Note: Contacts can engage with multiple SMS channels within TextingOnly.

Archived Conversations– This allows you to view closed conversations (not active).  This is used in the one-to-one messaging, removing from active conversations tab, closing the conversation for reference at a future date.

Deleted Contacts:

• View previously deleted contacts in this section.